Last Updated: [Insert Date]

Welcome to The Snug Shoes (operated by Cheap SoftTread Shoes Store)! These Terms and Conditions govern your use of our website thesnugshoes.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. General Information

The Snug Shoes specializes in comfortable, affordable footwear including clogs, flats, loafers, sandals, slippers, and sneakers. Our target customers value both comfort and value in their footwear choices.

Company Information:

Cheap SoftTread Shoes Store
2392 Delaware Avenue
San Francisco, US 94108
Email: [email protected]

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registering, you’ll need to create an account to make purchases. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Promptly update any information that changes
  • Be responsible for all activities under your account

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the site
  • Use any automated means to access the site without permission
  • Misrepresent your identity or the origin of any information

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe our comfortable footwear products. However, we cannot guarantee that:

  • Product colors will match exactly what you see on your screen
  • Descriptions are error-free
  • Products will meet your specific expectations

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products at any time.

3.3 Pricing

All prices are in US dollars and are subject to change without notice. We occasionally offer promotions that may affect pricing.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. Factors we may consider include:

  • Product availability
  • Suspected fraud or unauthorized activity
  • Errors in pricing or product information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

4.3 Sales Tax

Where required by law, we will collect applicable sales tax on orders shipped to relevant jurisdictions.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping: Via DHL or FedEx ($12.95 shipping fee), delivered within 10-15 business days after shipment
  2. Free Shipping: Via EMS (for orders over $50), delivered within 15-25 business days after shipment

5.2 Processing Time

Orders typically process within 1-2 business days. Delivery times begin after processing is complete.

5.3 Shipping Restrictions

We ship worldwide except to:

  • Certain remote areas
  • Parts of Asia

5.4 Delivery Issues

You are responsible for:

  • Providing accurate shipping information
  • Any additional customs fees or taxes for international orders
  • Inspecting shipments upon arrival and reporting any visible damage immediately

6. Returns and Exchanges

6.1 Return Policy

We offer a 15-day return window from the date you receive your order. To be eligible:

  • Items must be unworn and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Important: For hygiene reasons, we cannot accept returns on slippers that have been removed from their original packaging or show signs of wear.

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of receiving your order
  2. Complete the return request using our template
  3. Wait for approval (we’ll respond within 2 business days)
  4. Package items securely in original packaging when possible
  5. Ship to: Cheap SoftTread Shoes Store Returns Department, 2392 Delaware Avenue, San Francisco, US 94108

6.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).

6.4 Refund Process

Refunds:

  • Are processed to your original payment method
  • Typically take 5 business days for inspection after we receive your return
  • Appear in your account within 5-10 business days after processing

7. Intellectual Property

All content on our site, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

You may not:

  • Reproduce, distribute, or create derivative works from our content without permission
  • Use our trademarks without written consent
  • Use any automated means to scrape or collect content

8. Limitation of Liability

To the fullest extent permitted by law, Cheap SoftTread Shoes Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Damages resulting from loss of use, data, or profits
  • Errors or omissions in product information
  • Delivery delays beyond our reasonable control

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date.

12. Contact Us

If you have any questions about these Terms, please contact us:

By email: [email protected]
By mail: Cheap SoftTread Shoes Store, 2392 Delaware Avenue, San Francisco, US 94108