At The Snug Shoes (operated by Cheap SoftTread Shoes Store), we want your shopping experience to be as comfortable as our footwear. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your comfortable footwear arrives safely.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (12.95 shipping fee)
    • Delivery within 10-15 business days after shipment
  • Free Shipping: Via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges

We offer a 15-day return window from the date you receive your order. Please review our policy below before initiating a return.

Return Eligibility

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • Important: For hygiene reasons, we cannot accept returns on slippers that have been removed from their original packaging or show signs of wear

How to Return or Exchange

  1. Contact us: Email [email protected] within 15 days of receiving your order
  2. Complete the request: Use our return request template below
  3. Wait for approval: We’ll respond within 2 business days with instructions
  4. Package securely: Use original packaging when possible
  5. Ship your return: Send to our warehouse at:
    Cheap SoftTread Shoes Store
    Returns Department
    2392 Delaware Avenue
    San Francisco, US 94108

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear The Snug Shoes Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Product Name: [Product Name]
Size: [Size]
Reason for Return/Exchange: [Brief Reason]
Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.

Best regards,
[Your Full Name]
[Your Contact Information]

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product)
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages
  • International customers: Return shipping and customs fees are your responsibility. Please mark packages as “Returned Goods”

Refund Process

  • Refunds are processed to your original payment method
  • After we receive your return, inspection typically takes 5 business days
  • Refunds appear in your account within 5-10 business days after processing (timing depends on your financial institution)
  • For exchanges, we’ll ship your new item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].